Clinical Operations Leader · BCBA

I build the systems that let great care run well.

8+ years in behavioral health, from therapist to Senior Clinical Director. I lead multi-site clinical operations, roll out the systems teams use every day, and keep quality and compliance strong as organizations grow.

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Central Florida · Open to remote roles

8+Years in behavioral health

100+Active clients supported

80+Staff led across sites

90%+Staff retention in 2025

Person-first leaderSystems builderProblem solverBoard Certified Behavior AnalystData-driven decisionsScaling teams with care

About

I never stopped tinkering.

My tech story started early: burning mix CDs for friends, making school PowerPoints with every rainbow WordArt and transition I could find, and later copying, pasting, and tweaking my MySpace layout until it finally worked.

As a BCBA and clinical leader, I bring that same energy to the systems behind care. I redesigned our data collection to cut entry time roughly in half, and I built a staff rewards app our team uses every day. Whatever I'm building, the goal is the same: make it useful, make it human, and give people more time for what matters.

Operations

Multi-site operationsProcess improvementSOP developmentCompliance auditsVendor & support coordination

Systems & Data

System implementationGoogle Workspace adminAutomated reportingExcel / Google SheetsData analysisOperational dashboards

People

Team leadershipCoaching & performance reviewsHiringTraining designChange managementStakeholder communication

Clinical

Applied Behavior AnalysisFunctional behavior assessmentVB-MAPP · AFLS · ABLLS-RTreatment planningBilling documentation standards

Tools

Family messaging systemTotalTherapyScribeGoogle Apps ScriptClaude & ChatGPTGoogle Classroom

Expertise

Care-minded, systems-driven.

What clinical operations teams need, and what I bring to each.

Software people actually use

Adoption that sticks

I roll out new systems to an entire organization and stay with it through training people remember and guides they can follow without me in the room.

Track recordThree company-wide systems adopted by 90%+ of our 80+ staff within three weeks, plus a bimonthly training program and a Scribe SOP library.

Someone who speaks your customer's language

Clinical credibility

As a BCBA, I know the workflows, documentation standards, and pressures your healthcare customers live with, because I live with them too.

Track recordBoard Certified Behavior Analyst since 2019, with hands-on experience in assessment, treatment planning, and billing documentation.

People who build, not just request

Hands-on with tools and AI

When a process is broken, I build the fix, often with AI tools like Claude and ChatGPT.

Track recordBuilt a rewards app that replaced paid software and saves $2,000–$3,000 a year, and automated compliance training certificates.

Decisions backed by data

Measure, change, measure again

Behavior analysis trained me to set a baseline, change one thing, and read the data honestly. I bring that to operations.

Track recordAutomated reports on client outcomes, staffing, and compliance.

Selected Projects

Where I've made a difference.

Each project follows the structure I use as a BCBA: where things started, what I changed, what happened, and how the change lasts.

Systems I built

Featured build · Try it

My Direct Rewards

After two paid rewards apps we relied on went out of business, our staff had no way to see or redeem the points they kept earning. So I designed and built our own with Claude and Google Apps Script, moved everyone's points over, and saved the company a recurring subscription cost.

~80Staff using it

$2–3KSaved per year in subscriptions

280+Point awards in the first 3 weeks

What it does

Staff see their points, give shout-outs, and redeem rewards like cash and PTO.
Birthday and work anniversary points are added automatically.
Leaders manage rewards, point budgets, staff, and backups from an admin tab.

Google Apps ScriptGoogle SheetsBuilt with ClaudeUnique staff IDs

This is a working replica of the real app with sample data. All names and contact details are made up.

The working app is locked

Enter the password in the box above Projects to try My Direct Rewards.

Go to the password box

~50% less time on data entry

Data Collection Redesign & Rollout

Baseline: Every data point had to be entered on its own, then saved, with a wait of a couple of seconds before the next one. Family communication also ran on outdated processes.
Intervention: I taught myself the new system through trial and error, then designed our data collection so each data point saves automatically on tap. I also rolled out a new staff-to-family messaging system and built in-person, video, and written trainings so everyone could learn their own way.
Results: Data entry time dropped by roughly half, and 90%+ of our 80+ staff adopted the new systems within three weeks.
Maintenance: New hires learn the same tools from their first week.

ImplementationChange managementFamily messaging

1 manual step removed for every new hire

Automated Compliance Certificates

Baseline: Every new hire completes fraud, waste, and abuse (FWA) training. After each one passed, I created and sent their certificate by hand.
Intervention: I created the FWA training and its quiz, then automated the follow-up: a perfect score generates the certificate and emails it to the new hire and our office manager.
Results: One manual step removed from every new hire's onboarding, with compliance records sent automatically.
Maintenance: It runs on its own for each new hire, with no extra work from me.

AutomationComplianceOnboarding

Operations I scaled

2 sites, 1 standard

Second Location Launch

Baseline: The company ran one site and needed to grow without losing quality or culture.
Intervention: Helped stand up leadership, staffing, and operations at the second location.
Results: Two sites now run on the same standards and workflows.
Maintenance: I lead daily operations across both sites, standardizing processes and solving cross-team issues before they escalate.

ScalingMulti-site opsStaffing

Regular checks against clinical and billing standards

Documentation & Compliance Audits

Baseline: Gaps in session notes, behavior plans, and client records can quietly become compliance and billing risks.
Intervention: Partner with ownership to audit session notes, behavior plans, crisis plans, and client records against clinical and billing standards.
Results: Client records stay review-ready, with staff coached directly to keep documentation consistent across both sites.
Maintenance: Regular audits and direct coaching keep documentation standards high.

Quality assuranceComplianceHealthcare billing

Real-time reports and one shared workspace

Reporting & Workspace Systems

Baseline: Reporting on client outcomes, staffing, and compliance meant pulling numbers by hand, and a growing multi-site team needed one organized place for accounts, email, and files.
Intervention: I built automated Excel and Google Sheets reports, and took ownership of the full Google Workspace setup along with TotalTherapy scheduling.
Results: Leadership has real-time visibility with far less manual calculation, and the whole organization works from one consistent workspace.
Maintenance: Reports update as new data comes in, and I manage the workspace as the team grows.

ReportingGoogle WorkspaceTotalTherapy

People I trained

80+ staff trained the same way

Training & SOP Program

Baseline: Two sites and a growing team needed the same clinical standards everywhere, and know-how lived in people's heads.
Intervention: I design and deliver bimonthly training on clinical strategies, interventions, and policy updates, and introduced Scribe to turn procedures into step-by-step visual guides.
Results: 80+ staff trained on consistent standards across both locations, with guides anyone can follow on their own.
Maintenance: Sessions repeat every other month, and guides become part of how each new system is rolled out.

Training designScribeKnowledge management

Experience

From the classroom to the clinic to operations.

Mar 2022 – PresentCurrent role

Senior Clinical Director / BCBA

Multi-site ABA therapy provider · Central Florida

Lead clinical operations across 2 sites for 80+ staff and 100+ active clients.

Promoted from Clinical Director, I make hiring, policy, and performance decisions across the organization. I work with everyone from the owner to our RBTs, and that big-picture view guides decisions across the company. In 2025, I kept staff retention above 90% in a high-turnover field.

Aug 2019 – Mar 2022

Board Certified Behavior Analyst

Multi-site ABA therapy provider · Central Florida

Managed a caseload of 10–12 clients and their treatment plans.

I ran assessments like the VB-MAPP, AFLS, and ABLLS-R, built individualized treatment plans, and turned clinical data into clear updates for families and stakeholders.

Mar 2018 – Aug 2019

Registered Behavior Technician

Multi-site ABA therapy provider · Central Florida

Delivered ABA therapy in clinic, home, and community settings.

I worked closely with clinicians and families to reach behavioral goals, following professional and ethical standards in every setting.

Aug 2016 – Jun 2018

Instructional Teacher

Meadowbrook Middle School · Orlando, FL

Taught Life Science and Earth Space Science.

I built technology into my lessons with tools like Google Classroom, Kahoot!, Quizlet, and EdPuzzle, and led the STEM club to multiple wins in coding and engineering competitions.

Jun 2016 – Jun 2018

Corps Member & Corps Culture Leader

Teach For America · Orlando, FL

Selected for a competitive national teaching corps.

As a Corps Culture Leader, I mentored incoming corps members and helped them adopt best practices while teaching in under-resourced schools.

Education & certification

Certification · Since 2019

Board Certified Behavior Analyst

Behavior Analyst Certification Board

Graduate · 2018

M.S. in Counseling, ABA Specialization

Nova Southeastern University

Undergraduate · 2014

B.S. in Psychology

University of Florida

Resume

My full resume.

Unlock it with the same password as the app demo.

Shantil Barber, MS, BCBA

Health Operations Leader

Orlando, FL · shantilbarber@yahoo.com · linkedin.com/in/shantil

Highlights

I run multi-site healthcare operations end to end. I direct day-to-day operations across multiple behavioral health clinic sites: 80+ staff, 100+ active clients, and full authority over staffing, policy, and performance reviews.
I implement technology that clinical teams actually adopt. I drove implementation and change management for three company-wide platforms (clinical documentation, family communication, SOPs) to 90%+ adoption in three weeks.
I reduce compliance risk before it becomes a finding. I direct documentation and compliance audits across 100+ client records, closing gaps in notes, treatment plans, and records ahead of payer and licensing review.
People stay under my leadership. I achieved 90%+ staff retention in 2025 in a high-turnover field through clear expectations, consistent coaching, and a real development path. I also train 80+ staff bimonthly.
I bring client-facing consulting and research experience. As a principal consultant at Tulloch Consulting, a customer experience strategy and research firm, I own scoping, discovery, and delivery for six small business clients and the largest healthcare system in Florida, and I select the technology stack for clients and the firm.

Skills

Program & Operations Leadership: Multi-Site Operations, New Site Launch & Scaling, Cross-Functional Program Leadership, Process Standardization, SOP Development, Workforce Planning, Operational Reporting

Innovation & Change: Implementation & Change Management, Clinical Workflow Optimization, Technology & Vendor Evaluation, Adoption & Enablement, Customer Discovery & Experience Research, Stakeholder Alignment

People & Quality: Team Coaching & Performance Management, Training Design & Delivery, Retention & Development Pathways, Documentation Audits, Payer & Licensing Readiness, Risk Identification & Corrective Action

Clinical & Tools: Board Certified Behavior Analyst, Clinical Assessment & Treatment Planning, Clinical Data Analysis, TotalTherapy, Procare, Scribe, Google Workspace

Experience

Senior Clinical Director | Promoted from Clinical DirectorMarch 2022 – Present

Direct Behavioral Strategies (behavioral health provider)Winter Park, FL

Directs day-to-day operations across multiple clinic sites for 80+ staff and 100+ active clients, with full authority over staffing, company policy, and performance reviews organization-wide.
Built the leadership, staffing, and operations structure for a new clinic location, then standardized workflows across sites as the organization scaled. Primary escalation point for company owners and staff on cross-team issues.
Spearheaded implementation and change management for three company-wide platforms (clinical documentation and data collection, family communication, SOP development), driving 90%+ adoption across 80+ staff in three weeks.
Directs documentation and compliance audits across 100+ client records with company owners, identifying gaps in notes, treatment plans, and records and driving corrective action ahead of payer and licensing review.
Achieved 90%+ staff retention in 2025 through clear performance expectations, consistent coaching, and a development path for technicians. Designs and delivers bimonthly training for 80+ staff across sites.

Principal ConsultantJune 2018 – Present

Tulloch Consulting, LLC (customer experience strategy and research)Remote, concurrent

Owns scoping, discovery, and delivery on customer experience strategy and research engagements for six small business clients and the largest healthcare system in Florida.
Selects the technology stack for clients and for the firm: sources and evaluates vendors, tracks emerging tools at industry conferences, and decides which platforms each one runs on.

Board Certified Behavior Analyst | Registered Behavior TechnicianMarch 2018 – March 2022

Direct Behavioral StrategiesWinter Park, FL

Advanced from technician to BCBA in under two years, then managed 10 to 12 clients, building treatment plans from clinical assessments and presenting outcome data to stakeholders to inform care decisions.

Corps Member & Corps Culture LeaderJune 2016 – June 2018

Teach For AmericaOrlando, FL

Taught middle school science, coached the STEM club to coding and engineering wins, and mentored new teachers.

Education & Certification

M.S. in Counseling, Nova Southeastern University. Specialization in Applied Behavior Analysis.2018

B.S. in Psychology, University of Florida2014

Board Certified Behavior Analyst (BCBA), Behavior Analyst Certification BoardSince 2019

Contact

Let's connect.

I'm exploring clinical operations roles in behavioral health and healthcare technology, at startups building something new or established companies ready to grow. If you're building a team that cares about people and systems, I'd love to talk.

shantilbarber@yahoo.com Email me Connect on LinkedIn

I never stopped tinkering.

Operations

Systems & Data

People

Clinical

Tools

Care-minded, systems-driven.

Adoption that sticks

Clinical credibility

Hands-on with tools and AI

Measure, change, measure again

Where I've made a difference.

See the full story behind each project

Systems I built

My Direct Rewards

What it does

Try this

The working app is locked

Data Collection Redesign & Rollout

Automated Compliance Certificates

Operations I scaled

Second Location Launch

Documentation & Compliance Audits

Reporting & Workspace Systems

People I trained

Training & SOP Program

From the classroom to the clinic to operations.

Senior Clinical Director / BCBA

Board Certified Behavior Analyst

Registered Behavior Technician

Instructional Teacher

Corps Member & Corps Culture Leader

Education & certification

Board Certified Behavior Analyst

M.S. in Counseling, ABA Specialization

B.S. in Psychology

My full resume.

This resume is password-protected

Highlights

Skills

Experience

Education & Certification

Let's connect.